ORS Partners

Application Support Engineer (Tier III)

Job Locations US-PA-Exton
Posted Date 2 months ago(2/13/2020 9:37 AM)
# of Openings
Information Technology
Mid-Senior Level


We are currently looking for an Tier III Application Support Engineer in the Exton, PA headquarters. The primary responsibility of this role is to ensure customer satisfaction via support tickets for hardware, software, connectivity, development, and product specific problems.




  • Provide support for iPipeline's web based products
  • Answer support tickets that have been submitted by our carrier customers
  • Answer support tickets that have been escalated by tier 1  and 2 teams
  • Provide support on implementation and testing efforts for ongoing data integration project
  • Perform root cause analysis on critical production issues
  • Perform code reviews
  • Other duties as assigned




  • 3+ years of development experience
  • SQL Server 2008 skills; ability to both troubleshoot and write SQL queries and/or stored procedures a plus
  • C#, VB.net, .NET, HTML, ASP.net, PHP, web services, Java, JavaScript, (any programming/development training at all would be a huge plus)
  • Experience with SAML setups desired.
  • Address repeat issues to identify trends.  Evaluate issues against all product builds.
  • Coordinate fix resolution with the project teams and establish release dates.
  • Ability to read and analyze various programming languages and identify development issues versus actual support issues
  • Ability to communicate well with all levels of personnel and interact with both technical and non-technical personnel and customers
  • Strong interpersonal, writing, and communication skills
  • A self-learner and independent individual with strong technical aptitude and a “can-do” attitude in a fast paced environment
  • Ability to multi-task


About Us:


iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers, and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.


iPipeline makes it easier for people to purchase investment and insurance products that secure their financial future. With headquarters in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Atlanta, Ontario (CA), Philadelphia, and Salt Lake City. Visit www.ipipeline.com.




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