• Systems Engineer

    Job Locations US-PA-Exton
    Posted Date 2 weeks ago(2 weeks ago)
    # of Openings
    Information Technology
  • Overview

    iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.

    iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 120 carriers, 875 distributors and financial institutions, and their producers and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Salt Lake City, and Vancouver. Visit www.ipipeline.com.


    We are currently looking for a Systems Engineer in the Exton, PA office. 


    This role serves as a key peer Infrastructure/Systems technical role in iPipeline’s US regional infrastructure organization. This role includes both implementation responsibilities and design input/direction on all technical aspects of the US region’s infrastructure technology stack. To effectively perform this role, the individual must perform the following set of duties:

    • Manage, support, and maintain all technical aspects of the infrastructure’s virtualization and computing resources, including both physical and logical aspects of the virtualization platform and related components/systems.
    • Manage, support, and maintain all technical aspects of the infrastructure’s storage resources and related components, including storage array, SAN, and NAS equipment, logical resource management/administration, and virtualization platform connectivity.
    • Manage, support, and maintain all technical aspects of the infrastructure’s network backup platform and associated equipment and systems.
    • Develop, implement, and maintain the standards for all infrastructure technologies maintained, owned, and supported by the infrastructure team including hardware, firmware, middleware, software, and other related technology or configuration items.
    • Maintain strict security standards compliance and ensure responsible security practices are employed across all infrastructure technologies.
    • Approve and manage and the technical scope and deliverables for infrastructure technology activities.
    • Serve as a key stakeholder in all US regional infrastructure related incident response, troubleshooting and resolution efforts.
    • Serve as a technical owner for all appropriate RFCs (request for change).
    • Provide input and own a share in delivering against the technical roadmap across all US infrastructure technologies.
    • Develop and maintain a complete and comprehensive documentation set across all US infrastructure technologies.
    • Provide technical review and approval for all appropriate purchases.
    • Provide hands-on support, guidance, and/or assistance to help fulfill emergency requirements or incident related activities where needed.
    • Develop a collaborative working practice with key internal stakeholders such as Security, R&D, etc.
    • Keeps up to date on relevant technology and industry trends.
    • Assist and provide guidance to other team members on complex technical issues.
    • Be part of a team who works a rotating schedule that will include some overnight and weekend coverage as needed.
    • Other job duties as assigned.


    Qualifications for this role would include:

    • Bachelor’s degree in Computer Science or equivalent experience.
    • Deep understanding of the fundamentals required to build highly available and scalable services.
    • Experience in the implementation of structured design and architectural processes in a production environment.
    • Experience in performance and capacity planning.
    • Comprehensive, hands on experience in highly available production environments with virtualization, storage, networking, automation technologies, and a wide variety of operating systems.
    • Comprehensive understanding of server hardware, storage hardware, and datacenter topology and architecture.
    • Solid understanding of core virtualization and storage fundamentals.
    • Comprehensive understanding of and experience with prevalent infrastructure technologies such as Fibre Channel, ISCSI, Ethernet, TCP/IP, and VLANS.
    • Ability to troubleshoot effectively in a high-pressure environment.
    • Experience with network backup platforms and architecture.
    • Willingness to coach and/or train peers on technical matters.
    • Must be detail oriented, possess good communications skills and habits, and like to work in a highly transparent environment.


    Preferred (but not required) experience:

    • Experience building and supporting high volume SaaS product infrastructure
    • Experience in a VMWare ESX virtualization environment
    • Experience with HPE 3PAR storage arrays
    • Experience with NetAPP storage arrays
    • AWS experience and/or training



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