• Associate IT Operations Support Analyst

    Job Locations US-PA-Exton
    Posted Date 3 months ago(4/27/2018 3:04 PM)
    # of Openings
    Customer Service / Call Center
  • Overview

    iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.

    iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 120 carriers, 875 distributors and financial institutions, and their producers and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Salt Lake City, and Vancouver. Visit www.ipipeline.com.


    We are currently looking for an Associate IT Operations Support Analyst in the Exton, Pa office. 



    The Associate IT Operations Support Analyst position is an entry level IT Support and NOC operations role. This role has a broad range of IT Support and network monitoring responsibilities across multiple shifts in a 24x7 coverage model. Individuals will be taught on the job. This is a good learning opportunity for a recent grad or individual seeking to enter the IT industry.



    The Associate IT Operations Support Analyst will report to the IT Operations Director and be responsible for the following:

    • Monitor network and server resources via software and email alerts for conditions that could cause system or application outage incidents. Then escalate to appropriate resolution teams.
    • Help manage communications and logistics for outages and incidents such as calling vendor support.
    • Monitor and manage support ticket queues for ITOps support and Infrastructure requests via Salesforce and Cherwell.
    • Provide desktop support for Windows and Mac users both locally and remotely.
    • Manage Microsoft Active Directory and Office 365 user account administration.
    • Assist with maintenance and management of physical datacenters and remote office server rooms.
    • Ability to lift and rack equipment weighing up to 75lbs.
    • Assist with software managed routine security updates for systems running Windows, Linux, VMWare, Cisco and APC software.
    • Provide support for VOIP administration and escalate to vendors for complex issues.
    • Participate in projects for creating, upgrading and/or decommissioning physical and virtual environments.
    • Work within a 24x7x365 schedule with ability to change shifts including overnights and weekends. The applicant must be willing to work a rotating schedule that will have them on evenings or nights for several months a year.
    • Communicate clearly and quickly with higher tier technical resources to facilitate prompt request completion and issue resolution.
    • Perform basic Microsoft Windows Server and .NET troubleshooting.
    • Maintain a good understanding of current server hardware and the 7-layers of networking.
    • Professionalism and punctuality are required.


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