Senior Technical Production Support

Job Locations US-PA-Exton
Posted Date 4 weeks ago(2/21/2018 10:22 AM)
# of Openings
Information Technology


iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 120 carriers, 875 distributors and financial institutions, and their producers and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Salt Lake City, and Vancouver. Visit


We are currently looking for a Senior Techical Production Support in the Exton, PA office. 



  • Interact with customers in supporting on-premises software applications
  • Troubleshoot issues and work with both customer and R&D to resolve
  • Identify areas of improvement in current build and deploy process
  • Advise on and implement company DevOps policies and ensure their correct implementation
  • Architect solutions to support growing business needs while thoroughly considering the system-wide impact
  • Actively participate in complete SDLC and contribute towards best practices being followed at every stage.






  • Bachelor’s Degree required
  • Financial/Insurance industry experience preferred.
  • Strong communication (written and verbal) and interpersonal skills.
  • Strong analytic skills and ability to learn new concepts quickly and independently.
  • 7 or more years of experience in supporting Java and JavaScript based software solutions.
  • Experience with Git – Branching Strategy, Merging, Pull Requests, etc
  • Experience in development build/automation tools – Octopus, Jenkins, etc
  • Experience in scripting languages – Python, Ruby, Bash, etc
  • Experience with virtualization and containers – OpenStack, Kubernetes, Docker, etc
  • Working experience and knowledge of SQL servers (MySql, Oracle).
  • Must be technically credible to be a senior player in a team of world-class software engineers and can make the right design decisions and technology choices.



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