Tier III - Application Support Engineer

2 months ago
# of Openings
Information Technology


iPipeline is a leading provider of cloud-based software solutions for the life insurance industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.


iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 120 carriers, 875 distributors and financial institutions, and their producers and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Danville, Fort Lauderdale, Huntersville, Philadelphia, Roswell, Salt Lake City, Tokyo, Cheltenham (UK), and Vancouver. Visit us at www.ipipeline.com.


We are currently looking for an Tier III Application Support Engineer in the Exton, PA office. 



Ensure customer satisfaction via support tickets for hardware, software, connectivity, development and product specific problems.


  • Provide support for iPipeline's web based products
  • Answer support tickets that have been submitted by our carrier customers
  • Answer support tickets that have been escalated by tier 1  and 2 teams
  • Provide support on implementation and testing efforts for ongoing data integration project
  • Perform root cause analysis on critical production issues
  • Perform code reviews
  • Other duties as assigned



  • 3+ years of development experience
  • SQL Server 2008 skills; ability to both troubleshoot and write SQL queries and/or stored procedures a plus
  • C#, VB.net, .NET, HTML, ASP.net, PHP, web services, Java, JavaScript, (any programming/development training at all would be a huge plus)
  • Experience with SAML setups desired.
  • Address repeat issues to identify trends.  Evaluate issues against all product builds.
  • Coordinate fix resolution with the project teams and establish release dates.
  • Ability to read and analyze various programming languages and identify development issues versus actual support issues
  • Ability to communicate well with all levels of personnel and interact with both technical and non-technical personnel and customers
  • Strong interpersonal, writing, and communication skills
  • A self-learner and independent individual with strong technical aptitude and a “can-do” attitude in a fast paced environment
  • Ability to multi-task


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