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Content Associate

Content Associate

# of Openings 
Job Locations 
US-UT-Salt Lake City
Posted Date 
Professional Services

More information about this job


iPipeline is a leading provider of cloud-based software solutions for the life insurance industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.


iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 120 carriers, 875 distributors and financial institutions, and their producers and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Danville, Fort Lauderdale, Huntersville, Philadelphia, Roswell, Salt Lake City, Tokyo, Cheltenham (UK), and Vancouver. Visit us at www.ipipeline.com.


We are currently looking for a Content Associate. 


Position Purpose: 

To accurately acquire, post, manage, and review product, form and software information from top insurance carriers into consistent formats that are utilized by customers.  Position requires interaction with insurance companies and internal and external customers. 


Key Responsibilities

  • Keep carrier product, form and software information up-to-date.
  • Troubleshoot and provide product, form and software customer support via telephone and email.
  • Receive phone calls or emails and apply product and industry knowledge to identify and resolve problems.
  • Maintain call-tracking database to document all problems and actions through to resolution; including escalations to 2nd and 3rd level resources.
  • Assist in testing of new functionality, enhancements to existing functionality and fixes to issues. Includes documentation of findings.
  • Develop knowledge of insurance industry, related business processes and iPipeline software products.
  • Act as liaison between end-users and technical staff to communicate issues, problems, and questions.
  • Document and escalate customer-identified bug reports and suggestions for product enhancements.
  • Create and maintain internal software technical documents.
  • Keep abreast of industry and product(s) advances.
  • Continually improve knowledge and skills via proactive utilization of professional journals, organizations, workshops, etc.
  • Maintain and conduct audits of form and rate information of team members for accuracy measurements.


Minimum Education and/or Experience Requirements:

  • 1 to 2 years’ experience in Customer Service environment with focus on end-user service.
  • Excellent written and verbal communication skills.
  • Ambition and a desire to excel.
  • Superb organization, prioritization and workflow skills.

Other Skills and Abilities:

  • Insurance industry knowledge or experience helpful.
  • Ability to learn quickly and work independently.
  • Ability to function effectively in a team environment.
  • Ability to represent iPipeline in a professional manner to clients.
  • Ability to maintain positive mental attitude in highly flexible environment.

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